Fixed lines

We know how crucial your landlines are to your business and how much quality of service and support matters but it also needs to be cost effective.

Choice of Network

Active is an independent provider of telecoms network services with no loyalties to any one network carrier. However, when customer requirements place importance on business continuity and exceptional reliability of network performance, there is one network that stands out - BT.

For existing BT users, Active in Partnership with our network partner Edge Solutions can offer an exceptional range of customer services, including the billing of your lines rentals and call minutes, often at more competitive tariffs. If you are using a different network provider, we can help facilitate your move to BT, simply and seamlessly.

Outbound Call Routing

Indirect Access allows your telephone calls to be re-routed automatically in order to achieve the most cost effective solution. This is achieved using Least Cost Routing (LCR) or Carrier Pre-selection (CPS).

Active will manage the provisioning process for you, providing a seamless transition and giving attention to any issues that may arise and arranging any documentation required to migrate your service from your existing provider.

Telephone Lines

We can manage the ordering, installation, service and ongoing billing for your exchange lines. If necessary, we will handle everything needed to transfer your lines from your existing carrier quickly and seamlessly. The following services are available single Analogue Lines, Multi Analogue Lines, ISDN2 standard and System and ISDN 30e

Billing, Management Information and Web access

Standard call reports are issued by email (or by post) free of charge with your bill every calendar month. Availability of Extension and Departmental billing is subject to your carrier service and PBX specification and may require call-logging software to capture all CDR's.

In addition, an 'eAlert' Service is available to provide emailed warnings of network misuse. Alert criteria are set to monitor specific users and when the alert is triggered, the administrator receives an immediate email alert and report on the event.

Web Access

Your standard Call Analysis and Reports are also available through our network partners Edge's WebaBILLity management information system. WebaBILLity provides daily updated data and the added capability to change User Admin and set up e-Alerts.