What is VoIP?
VoIP is an acronym you’ve probably heard a few times before, but what does it mean and, more importantly, how can it benefit your business?
VoIP stands for ‘Voice Over Internet Protocol’ and it’s a medium to make telephone calls over the internet. Yes, that’s right, no more wires and circuits, just a connection to the internet! The use of VoIP among businesses is growing and it’s predicted that the VoIP market will be valued at $87.2 Billion by the end of this year alone.
So how can it help your business and what are the positives and negatives? We take a look…
It can be more cost effective than traditional telecoms
It’s no secret that overhauling your entire telecoms system can sound like a daunting process, especially when you have to buy all of the new hardware and have it installed.
With VoIP, as long as you have an internet connection and a computer with a microphone and speakers, you can get set up easily and cost effectively. You simply install the software onto your computer, with most VoIP providers charging a small monthly cost. The great thing about VoIP and internet telephony is that it avoids the charges set by ordinary telephone services. All of your business phone services, instant messaging, mobility, videoconferencing services and calling charges, including local, long distance and toll free can be consolidated with one VoIP provider.
It’s incredibly flexible and portable
Whilst traditional telephony systems have their advantages too, it’s a commonly accepted limitation that you can’t take your landline with you when you are on the move… but VoIP changes the game completely!
With VoIP you can integrate all of your communications, including phone, email, instant messaging and video calls into one software platform. This means you never have to be disconnected from your business when you are travelling or away from the office.
As long as you are connected to the internet, you can make and receive calls from your business number with your mobile instead and you can seamlessly multitask while on the move.
It can really increase your productivity
Gone are the days when you would have to constantly travel around to your other offices or clients’ offices for a meeting. With VoIP you can video call and set up video meetings, saving you time and money in the long run. With some solutions, you can even attach and share documents through video conferences.
The best feature of VoIP is that you can literally take your office with you when you are on the road, which means fewer missed calls and more productivity.
You can make faster and better business decisions
Businesses can easily analyse where employee time is being wasted and make the decision to redirect that time to activities generating the most income.
Most VoIP software can now provide real-time data and reports on call activity and allow you to segment departments and individuals.
Some VoIP software can even allow you to log calls directly into your CRM in real time, saving you time and effort when it comes to admin.
VoIP has proven itself to be a viable option for business
Gone are the days when internet calling was known for its poor sound quality and temperamental software.
Over the years, VoIP communication has changed and become much more reliable.
Not only does VoIP offer businesses additional functionality, it can also future proof it. For some companies, upgrading connectivity can be a major competitive advantage.
Will your business be moving to VoIP? Don’t hesitate to get in touch with us if you would like to find out more about VoIP